• How do I order from LoveJojo.com?
  1. To order, simply navigate from the top menu to find the items you would like to purchase
  2. Click “add to cart”
  3. Mouse over the Cart icon in the top right of the page and click “checkout”
  4. Fill out your details.  You can choose to create an account – if you create an account, you will be able to log in to track your order(s)
  5. Pay via Paypal
  • What methods of payment do you accept?

We accept Paypal payments which are fast, easy and secure.  You can pay with a credit or debit card via Paypal without needing to set up an account.

  • Where do you ship to?

LoveJojo ships worldwide!

  • What are your shipping costs?

Shipping costs will depend on the weight of the items and the location.  Please add the items you would like to purchase into your cart and a shipping estimate will be calculated for you.

  • How long will my order take to arrive?
Destination Estimated time of delivery
United Kingdom 3 working days
Europe 3 – 5 working days
Rest of the world 5 – 7 working days
  • Can I send items to an address other than my billing address?

Yes, you can send your order as a gift to somebody if you have their full shipping address.

  • What is your returns and exchange policy?

We will accept returns and provide a full refund if the item is damaged upon delivery or you received the wrong item ordered. You must contact us first for a Returns Authorisation Number before returning any items to us.  Our returns address is:

LoveJojo.com
PO Box 634
KT17 9LJ
United Kingdom

A return will be accepted only if you contact us via email at hello@lovejojo.com within 14 days of receiving the item.

If you have changed your mind about an item, please contact us within 14 days to obtain a Returns Authorisation Number before returning any items to us. The item must be returned in its original condition. Return shipping will be at the buyer’s expense unless there is a fault with the item. Return shipping is to be made using a recorded delivery option in order to protect the buyer. After receiving the item back, a refund will be issued; or if the buyer would prefer a replacement, then this will be sent out according to our available stock.

  • What should I do if I have a problem with my order?

If you have any queries, please contact us at hello@lovejojo.com and we will resolve the issue.  Please allow 1 working day for a response.